Return & Refund Policy
Last Updated: October 12, 2026Return Eligibility
We want you to be completely satisfied with your purchase. Returns are accepted under the following conditions.
Damaged or Defective Products
If you receive a damaged or defective product, please contact us within 48 hours of delivery with photographs as proof.
Return Conditions
Products must meet the following conditions for return:
- Product must be unopened and in original packaging
- Return must be initiated within 7 days of delivery
- Food products cannot be returned for hygiene reasons unless damaged
- Proof of purchase (order number) is required
Refund Process
Once your return is approved, refunds are processed within 5-7 business days to the original payment method. For COD orders, refunds are processed via bank transfer.
Non-Returnable Items
The following items cannot be returned:
- Opened or used food products
- Products damaged due to customer handling
- Wholesale bulk orders (handled on case-by-case basis)
Contact Us
For return or refund inquiries, please contact:
Email: info@palmorafoods.com
Phone: +91 9113240918